chargeable case

any complaint 73 292 referred to the Financial Ombudsman Service, except where:

1. (a) the Ombudsman considers it apparent from the73292 complaint 73 292 , when it is received, and from any final response, summary resolution communication 300 or redress determination119295 which has been issued by the firm or licensee290, that the73292 complaint 73 292 should not proceed because:
   1. (i) the complainant is not an eligible complainant in accordance with DISP 2; or
   2. (ii) the73292 complaint 73 292 does not fall within the jurisdiction of the Financial Ombudsman Service (as described in DISP 2); or
   3. (iii) the Ombudsman considers that the73292 complaint 73 292 should be dismissed without consideration of its merits under 176297DISP 3.3.4 R or DISP 3.3.4A R (2)to (5) 176297(Dismissal of complaints without consideration of the merits73292176297); or
2. (b) the Ombudsman considers, at any stage, that the73292 complaint 73 292 should be dismissed under73292 DISP 3.3.4 R (2) 73 292 or DISP 3.3.4A R (1)176297 on the grounds that it is frivolous or 3113176297vexatious; or176297
3. (c) the Ombudsman considers it apparent from the complaint when it is received, and from any redress determination which has been issued by the respondent, that the respondent has reviewed the subject matter of the complaint and issued a redress determination in accordance with the terms of a consumer redress scheme, unless the complainant and the respondent agree that the complaint should not be dealt with by the Ombudsman in accordance with the consumer redress scheme.176297299