chargeable case
- (a) the Ombudsman considers it apparent from the73286
complaint
73
286
, when it is received, and from any final response or redress determination119289 which has been issued by the firm or licensee284, that the73286
complaint
73
286
should not proceed because:
- (i) the complainant is not an eligible complainant in accordance with DISP 2; or
any complaint 73 286 referred to the Financial Ombudsman Service, except where: