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PDCOB 5.5 Disclosure information in relation to view data

PDCOB 5.5.1R

1Immediately prior to the customer accessing their pensions dashboard view data, a firm must communicate to the customer the limitations of pensions dashboard view data, including that:

  1. (1)

    value data is supplied for illustrative purposes and the actual value could be higher or lower than those supplied;

  2. (2)

    the projected values are indicative of what a customer could receive, and are not guaranteed;

  3. (3)

    assumptions have been used to estimate the projected values;

  4. (4)

    projected values may change (increase or decrease) and may be influenced by changes in investment performance, contributions and the date the customer decides to take their pension;

  5. (5)

    more up-to-date figures and more details may be available from the pension provider or scheme administrator;

  6. (6)

    all figures are shown before tax; and

  7. (7)

    pensions dashboard view data may not be available in respect of some pensions.

PDCOB 5.5.2G

1An example of where pensions dashboard view data may not be available is where the customer has started to draw their benefits.

PDCOB 5.5.3G

1A firm should communicate the information in PDCOB 5.5.1R in a way which is fair, clear and not misleading.