PDCOB 5.3 Information about a firm and its services and fees disclosure
1Before a customer is directed to the MaPS dashboards digital architecture to generate pensions dashboard find data, the firm must:
- (1)
provide the customer with at least the following information:
- (a)
the name and address of the firm, and the contact details necessary to enable a customer to communicate effectively with the firm;
- (b)
appropriate information about the services offered by the firm, including regulated pensions dashboard activity and (if applicable) any data export and post-view services;
- (c)
a statement that some pensions may not be displayed on a qualifying pensions dashboard service and at least 2 of the possible reasons;
- (d)
a statement of the fact that the firm is authorised by the FCA;
- (e)
if the firm has entered into a third-party dashboard arrangement, a statement of this fact, and the name of the third party that has given the customer access to the pensions dashboard platform;
- (f)
information, or a link to a location containing information, about how a customer could register complaints about the firm with the firm and the Financial Ombudsman Service; and
- (g)
any other information which the firm deems necessary so that the customer is reasonably able to understand the nature of the pensions dashboard platform that is being offered; and
- (a)
- (2)
inform the customer that:
- (a)
the view services are free of charge; and
- (b)
a fee may become payable for services other than view services, but only for those services which amount to permitted dashboard services.
- (a)
1PDCOB 5.3.1R applies each time a customer is directed to the MaPS dashboards digital architecture.
1A firm disclosing details of its authorisation should refer to the appropriate forms of words set out in GEN 4 Annex 1R.
1For the purposes of the statement in PDCOB 5.3.1R(1)(c), examples of the reasons why a pension might not be shown on a qualifying pensions dashboard service include:
- (1)
if a pension provider is not connected to the MaPS pensions dashboards ecosystem; or
- (2)
if the customer is entitled to the present payment of the pension benefits.
1PDCOB 12.4 applies to a firm that imposes a fee in connection with any permitted dashboard service.