PDCOB 16.1 General record-keeping provisions
1Firms will need to decide what records they need to keep in line with the high-level record-keeping requirements elsewhere in the FCA Handbook, including in the Senior Management Arrangements, Systems and Controls sourcebook (SYSC) (see SYSC 4.1.5B and SYSC 9.1.1R) and in SYSC 3, eg, SYSC 3.2.24R, for insurers, as well as for their own business needs.
1In order to deal with requests for information from the FCA, as well as queries and complaints from customers, firms must keep sufficient evidence and must make and maintain adequate records of how they have complied with the requirements in PDCOB, including evidence of the specific requirements set out in PDCOB 16.2 to PDCOB 16.12.
1In complying with the record-keeping rules in this chapter, a firm must not retain the personal data of customers, save as necessary in order to show compliance with the rules – for example, where the record is of correspondence with an individual arising out of a complaint or enquiry.
1A firm may seek to comply with the record-keeping rules in this chapter by keeping a visual record, such as screenshots, of the relevant stages of the pensions dashboard platform and screenshots of where the advertising is placed on the platform and how the advertisements are presented.