Related provisions for CONC 7.3.2

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CONC 7.3.4RRP
A firm must treat customers in or approaching arrears or in default12 with forbearance and due consideration.[Note: paragraphs 7.3 and 7.4 of ILG and 2.2 of DCG]
CONC 7.3.8GRP
An example of where a firm is likely to contravene Principle 12 and PRIN 2A, or Principle 6, as applicable,12 and CONC 7.3.4 R is where the firm does not allow for alternative, affordable payment amounts to repay the debt due in full, where the customer is in or approaching arrears or in default12 and the customer makes a reasonable proposal for repaying the debt or a debt counsellor or another person acting on the customer's behalf makes such a proposal.[Note: paragraphs 7.16
CONC 7.3.10RRP
A firm must not pressurise a customer:(1) to pay a debt in one single or very few repayments or in unreasonably large amounts, when to do so would have an adverse impact on the customer's financial circumstances;[Note: paragraph 7.18 of ILG](2) to pay a debt within an unreasonably short period of time; or[Note: paragraphs 3.7i of DCG and 7.18 of ILG](3) to raise funds to repay the debt by selling their property, borrowing money or increasing existing borrowing.[Note: paragraph
CONC 7.3.15GRP
A firm should not make undue, excessive or otherwise unfair use of statutory demands (within the meaning of section 268 of the Insolvency Act 1986) when seeking to recover a debt from a customer.[Note: paragraphs 7.10 of ILG and 3.7n of DCG]
CONC 7.2.1RRP
A firm must establish and implement clear, effective and appropriate policies and procedures for:(1) dealing with customers who are in or approaching arrears or in default;1[Note: paragraph 7.2 of ILG](2) the fair and appropriate treatment of customers, who the firm understands or reasonably suspects to be 1vulnerable.[Note: paragraphs 7.2 and 7.2(box) of ILG and 2.2 (box) of DCG]