Related provisions for CONC 7.3.9

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CONC 7.2.1RRP
A firm must establish and implement clear, effective and appropriate policies and procedures for:(1) dealing with customers who are in or approaching arrears or in default;1[Note: paragraph 7.2 of ILG](2) the fair and appropriate treatment of customers, who the firm understands or reasonably suspects to be 1vulnerable.[Note: paragraphs 7.2 and 7.2(box) of ILG and 2.2 (box) of DCG]