Related provisions for DISP App 3.6.1

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DISP App 3.1.3GRP
At step 1, where3 the firm determines that there was a breach or failing, the firm should consider whether the complainant would have bought the payment protection contract in the absence of that breach or failing. This appendix establishes presumptions for the firm to apply about how the complainant would have acted if there had instead been no breach or failing by the firm. The presumptions are:(1) for some breaches or failings (see DISP App 3.6.2 E), the firm should presume