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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 2.8 Was the complaint referred to the Financial Ombudsman Service in time?

As Published: 2008

DISP 2.8 Was the complaint referred to the Financial Ombudsman Service in time?

GEN 7.2 Call charges

As Published: 2015

GEN 7.2 Call charges

CONC 7.3 Treatment of customers in default or arrears (including repossessions): lenders, owners and debt collectors

As Published: 2014

CONC 7.3 Treatment of customers in default or arrears (including repossessions): lenders, owners and debt collectors

CONC 5A.3 Prohibition from imposing charges under agreements for high-cost short-term credit

As Published: 2015

CONC 5A.3 Prohibition from imposing charges under agreements for high-cost short-term credit

CONC 5A.4 Cost cap for operating an electronic system in relation to lending

As Published: 2015

CONC 5A.4 Cost cap for operating an electronic system in relation to lending

RCB 2.3 Determination of registration

As Published: 2011

RCB 2.3 Determination of registration

DISP App 1.2 The standard approach to redress

As Published: 2008

DISP App 1.2 The standard approach to redress

CASS 9.4 Information to clients concerning custody assets and client money

As Published: 2014

CASS 9.4 Information to clients concerning custody assets and client money

COCON 1.2 Investments

As Published: 2015

COCON 1.2 Investments

CONC 7.9 Contact with customers

As Published: 2014

CONC 7.9 Contact with customers

MCOB 12.5 Excessive charges: regulated mortgage contracts, home reversion plans and regulated sale and rent back agreements

As Published: 2006

MCOB 12.5 Excessive charges: regulated mortgage contracts, home reversion plans and regulated sale and rent back agreements

CONC 3.9 Financial promotions and communications: debt counsellors and debt adjusters

As Published: 2014

CONC 3.9 Financial promotions and communications: debt counsellors and debt adjusters

CONC 7.17 Notice of sums in arrears under P2P agreements for fixed-sum credit

As Published: 2015

CONC 7.17 Notice of sums in arrears under P2P agreements for fixed-sum credit

COLL 6.13 Record keeping

As Published: 2011

COLL 6.13 Record keeping

COLL 5.2 General investment powers and limits for UCITS schemes

As Published: 2005

COLL 5.2 General investment powers and limits for UCITS schemes

MCOB 4.7A Advised sales

As Published: 2012

MCOB 4.7A Advised sales

PERG 8.32 Arranging deals in investments

As Published: 2017

PERG 8.32 Arranging deals in investments

PERG 7.3 Does the activity require authorisation?

As Published: 2006

PERG 7.3 Does the activity require authorisation?

PERG 6.6 The factors

As Published: 2005

PERG 6.6 The factors

CREDS 2.2 General provisions

As Published: 2012

CREDS 2.2 General provisions