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DISP 1.5 Complaints resolved by close of the third business day
As Published: 2002
DISP 1.5 Complaints resolved by close of the third business day
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EG 4.9 Involvement of FCA supervisors during the investigation phase
As Published: 2016
EG 4.9 Involvement of FCA supervisors during the investigation phase
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COBS 10.4 Assessing appropriateness: when it need not be done
As Published: 2017
COBS 10.4 Assessing appropriateness: when it need not be done
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DISP 3.9 Delegation of the Ombudsman's powers
As Published: 2003
DISP 3.9 Delegation of the Ombudsman's powers
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COBS 3.8 Policies, procedures and records
As Published: 2007
COBS 3.8 Policies, procedures and records
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CONC 3.10 Financial promotions not in writing
As Published: 2014
CONC 3.10 Financial promotions not in writing
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CONC 7.11 Disclosures relating to “authority” or “status”
As Published: 2014
CONC 7.11 Disclosures relating to “authority” or “status”
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EG 4.1 Notifying the person under investigation where notice is a requirement under section 170
As Published: 2016
EG 4.1 Notifying the person under investigation where notice is a requirement under section 170
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EG 3.5 Official listing investigations (section 97)
As Published: 2016
EG 3.5 Official listing investigations (section 97)
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EG 20.5 Prosecution of criminal offences under the Consumer Credit Act 1974
As Published: 2016
EG 20.5 Prosecution of criminal offences under the Consumer Credit Act 1974
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EG 4.5 Notice of termination of investigations
As Published: 2016
EG 4.5 Notice of termination of investigations
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EG 2.13 Late reporting or non-submission of reports to the FCA
As Published: 2016
EG 2.13 Late reporting or non-submission of reports to the FCA
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FEES 12.3 Late payments and recovery of unpaid levies
As Published: 2015
FEES 12.3 Late payments and recovery of unpaid levies
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MCOB 4.6A Rolling-up of fees or charges into loan
As Published: 2012
MCOB 4.6A Rolling-up of fees or charges into loan
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