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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.5 Complaints resolved by close of the third business day

As Published: 2002

DISP 1.5 Complaints resolved by close of the third business day

MCOB 13.5 Dealing with a customer in arrears or with a sale shortfall on a regulated mortgage contract

As Published: 2006

MCOB 13.5 Dealing with a customer in arrears or with a sale shortfall on a regulated mortgage contract

MCOB 8.6A Execution-only sales

As Published: 2012

MCOB 8.6A Execution-only sales

CASS 5.8 Safe keeping of client's documents and other assets

As Published: 2010

CASS 5.8 Safe keeping of client's documents and other assets

CONC 8.10 Conduct of business: providing credit information services

As Published: 2014

CONC 8.10 Conduct of business: providing credit information services

MCOB 6.7 Business loans and loans to high net worth mortgage customers: tailored provisions

As Published: 2004

MCOB 6.7 Business loans and loans to high net worth mortgage customers: tailored provisions

DISP 2.3 To which activities does the Compulsory Jurisdiction apply?

As Published: 2003

DISP 2.3 To which activities does the Compulsory Jurisdiction apply?

COBS 4.2 Fair, clear and not misleading communications

As Published: 2007

COBS 4.2 Fair, clear and not misleading communications

COBS 15.5 Special situations

As Published: 2007

COBS 15.5 Special situations

MCOB 6.1 Application

As Published: 2004

MCOB 6.1 Application

BIPRU 3.3 The use of the credit assessments of ratings agencies

As Published: 2007

BIPRU 3.3 The use of the credit assessments of ratings agencies

CASS 5.1 Application

As Published: 2004

CASS 5.1 Application

CONC 5A.4 Cost cap for operating an electronic system in relation to lending

As Published: 2015

CONC 5A.4 Cost cap for operating an electronic system in relation to lending

CONC 11.1 The right to cancel

As Published: 2014

CONC 11.1 The right to cancel

MCOB 7.7 Business loans and loans to high net worth mortgage customers: tailored provisions

As Published: 2004

MCOB 7.7 Business loans and loans to high net worth mortgage customers: tailored provisions

CONC 2.8 E-commerce

As Published: 2014

CONC 2.8 E-commerce

ICOBS 2.5 Acting honestly, fairly and professionally, exclusion of liability, conditions and warranties

As Published: 2015

ICOBS 2.5 Acting honestly, fairly and professionally, exclusion of liability, conditions and warranties

CASS 9.3 Prime brokerage agreement disclosure annex

As Published: 2010

CASS 9.3 Prime brokerage agreement disclosure annex

BIPRU 9.12 Calculation of risk-weighted exposure amounts under the IRB approach

As Published: 2006

BIPRU 9.12 Calculation of risk-weighted exposure amounts under the IRB approach

CREDS 7.2 General requirements concerning lending policy

As Published: 2012

CREDS 7.2 General requirements concerning lending policy