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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.9 Complaints record rule

As Published: 2011

DISP 1.9 Complaints record rule

COBS 10.7 Record keeping and retention periods for appropriateness records

As Published: 2008

COBS 10.7 Record keeping and retention periods for appropriateness records

COBS 11.8 Recording telephone conversations and electronic communications [deleted]

As Published: 2008

COBS 11.8 Recording telephone conversations and electronic communications [deleted]

SUP 13.11 Record keeping

As Published: 2007

SUP 13.11 Record keeping

GEN 7.2 Call charges

As Published: 2015

GEN 7.2 Call charges

COCON 2.3 Firms: training and breaches

As Published: 2015

COCON 2.3 Firms: training and breaches

EG 15.1 Introduction

As Published: 2016

EG 15.1 Introduction

SUP 9.4 Reliance on individual guidance

As Published: 2001

SUP 9.4 Reliance on individual guidance

BIPRU 13.2 Unusual Transactions

As Published: 2007

BIPRU 13.2 Unusual Transactions

GEN 4.2 Purpose

As Published: 2003

GEN 4.2 Purpose

MCOB 10A.3 APRC: additional assumptions

As Published: 2018

MCOB 10A.3 APRC: additional assumptions

MCOB 2A.1 Remuneration: MCD regulated mortgage contracts

As Published: 2015

MCOB 2A.1 Remuneration: MCD regulated mortgage contracts

CREDS 10.1 Application and purpose

As Published: 2011

CREDS 10.1 Application and purpose

CONC 4.1 Content of quotations

As Published: 2014

CONC 4.1 Content of quotations

MCOB 5A.6 Other information

As Published: 2015

MCOB 5A.6 Other information

PERG 11.2 Guidance on property investment clubs

As Published: 2013

PERG 11.2 Guidance on property investment clubs

SYSC 22.5 Giving references: additional rules and guidance for all firms

As Published: 2016

SYSC 22.5 Giving references: additional rules and guidance for all firms

COLL 6.13 Record keeping

As Published: 2011

COLL 6.13 Record keeping

CASS 11.9 Segregation and the operation of client money accounts

As Published: 2014

CASS 11.9 Segregation and the operation of client money accounts

DISP 2.8 Was the complaint referred to the Financial Ombudsman Service in time?

As Published: 2008

DISP 2.8 Was the complaint referred to the Financial Ombudsman Service in time?