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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.4 Complaints resolution rules

As Published: 2003

DISP 1.4 Complaints resolution rules

DISP App 3.10 Application: evidential provisions and guidance

As Published: 2017

DISP App 3.10 Application: evidential provisions and guidance

DISP 1.10B Payment services and electronic money complaints reporting

As Published: 2018

DISP 1.10B Payment services and electronic money complaints reporting

MCOB 6.9 Regulated sale and rent back agreements

As Published: 2010

MCOB 6.9 Regulated sale and rent back agreements

DISP App 3.9 Other matters concerning redress at steps 1 and 2

As Published: 2017

DISP App 3.9 Other matters concerning redress at steps 1 and 2

DISP 1.5 Complaints resolved by close of the third business day

As Published: 2002

DISP 1.5 Complaints resolved by close of the third business day

DISP App 3.7 Approach to redress at step 1

As Published: 2011

DISP App 3.7 Approach to redress at step 1

FEES 5.9 Leaving the Financial Ombudsman Service

As Published: 2009

FEES 5.9 Leaving the Financial Ombudsman Service

MCOB 4.7A Advised sales

As Published: 2012

MCOB 4.7A Advised sales

MCOB 10.3 Formula and assumptions for calculating the APR

As Published: 2004

MCOB 10.3 Formula and assumptions for calculating the APR

MCOB 11.6 Responsible lending and financing

As Published: 2012

MCOB 11.6 Responsible lending and financing

CONC 7.17 Notice of sums in arrears under P2P agreements for fixed-sum credit

As Published: 2015

CONC 7.17 Notice of sums in arrears under P2P agreements for fixed-sum credit

MCOB 5A.4 Provision of a European Standardised Information Sheet (ESIS)

As Published: 2015

MCOB 5A.4 Provision of a European Standardised Information Sheet (ESIS)

PERG 2.7 Activities: a broad outline

As Published: 2006

PERG 2.7 Activities: a broad outline

DISP App 3.3 The approach to considering evidence at step 1

As Published: 2017

DISP App 3.3 The approach to considering evidence at step 1

DISP App 1.3 Remortgaging

As Published: 2008

DISP App 1.3 Remortgaging

DISP 2.3 To which activities does the Compulsory Jurisdiction apply?

As Published: 2003

DISP 2.3 To which activities does the Compulsory Jurisdiction apply?

DISP 3.7 Awards by the Ombudsman

As Published: 2008

DISP 3.7 Awards by the Ombudsman

CONC App 1.4 Exemption for high net worth borrowers and hirers and exemption relating to businesses

As Published: 2014

CONC App 1.4 Exemption for high net worth borrowers and hirers and exemption relating to businesses

DISP 3.3 Dismissal without consideration of the merits and test cases

As Published: 2004

DISP 3.3 Dismissal without consideration of the merits and test cases