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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.3 Complaints handling rules

As Published: 2003

DISP 1.3 Complaints handling rules

FEES 5.1 Application and Purpose

As Published: 2005

FEES 5.1 Application and Purpose

FEES 5.5B Case fees

As Published: 2013

FEES 5.5B Case fees

DISP App 3.11 Obligation to write letters to certain rejected complainants

As Published: 2017

DISP App 3.11 Obligation to write letters to certain rejected complainants

DISP App 1.3 Remortgaging

As Published: 2008

DISP App 1.3 Remortgaging

GEN 7.1 Application

As Published: 2015

GEN 7.1 Application

DISP App 1.4 Policy reconstruction

As Published: 2008

DISP App 1.4 Policy reconstruction

DISP 3.1 Purpose, interpretation and application

As Published: 2003

DISP 3.1 Purpose, interpretation and application

REC 3.10 Complaints

As Published: 2013

REC 3.10 Complaints

DISP 1.8 Complaints time barring rule

As Published: 2008

DISP 1.8 Complaints time barring rule

DISP 3.9 Delegation of the Ombudsman's powers

As Published: 2003

DISP 3.9 Delegation of the Ombudsman's powers

DISP App 3.5 Re-assessing rejected claims at step 1

As Published: 2017

DISP App 3.5 Re-assessing rejected claims at step 1

DISP 3.4 Referring a complaint to another complaints scheme or court

As Published: 2008

DISP 3.4 Referring a complaint to another complaints scheme or court

CREDS App 1.1 Key Definitions

As Published: 2011

CREDS App 1.1 Key Definitions

GEN 4.4 Business for retail clients from non-UK offices

As Published: 2004

GEN 4.4 Business for retail clients from non-UK offices

DISP App 1.2 The standard approach to redress

As Published: 2008

DISP App 1.2 The standard approach to redress

FEES 5.3 The general levy

As Published: 2010

FEES 5.3 The general levy

FEES 1.1 Application and Purpose

As Published: 2005

FEES 1.1 Application and Purpose

SUP 16.23 Annual Financial Crime Report

As Published: 2016

SUP 16.23 Annual Financial Crime Report

EG 19.5 Regulation of Investigatory Powers Act 2000 (RIPA)

As Published: 2016

EG 19.5 Regulation of Investigatory Powers Act 2000 (RIPA)