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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.10B Payment services and electronic money complaints reporting

As Published: 2018

DISP 1.10B Payment services and electronic money complaints reporting

DISP 2.7 Is the complainant eligible?

As Published: 2008

DISP 2.7 Is the complainant eligible?

CREDS 9.2 Reporting

As Published: 2012

CREDS 9.2 Reporting

REC 4.4 Complaints

As Published: 2011

REC 4.4 Complaints

DISP App 3.11 Obligation to write letters to certain rejected complainants

As Published: 2017

DISP App 3.11 Obligation to write letters to certain rejected complainants

DISP App 1.3 Remortgaging

As Published: 2008

DISP App 1.3 Remortgaging

ICOBS 6.1 General

As Published: 2007

ICOBS 6.1 General

MCOB 5.4 Information on regulated mortgage contracts: general

As Published: 2004

MCOB 5.4 Information on regulated mortgage contracts: general

COBS 19.4 Open market options

As Published: 2010

COBS 19.4 Open market options

MCOB 4.4A Initial disclosure requirements

As Published: 2012

MCOB 4.4A Initial disclosure requirements

DEPP 3.2 The operation of the RDC

As Published: 2013

DEPP 3.2 The operation of the RDC

MCOB 9.4 Content of illustrations

As Published: 2004

MCOB 9.4 Content of illustrations

DISP App 3.1 Introduction

As Published: 2010

DISP App 3.1 Introduction

DISP 3.3 Dismissal without consideration of the merits and test cases

As Published: 2004

DISP 3.3 Dismissal without consideration of the merits and test cases

DISP App 3.2 The assessment of a complaint

As Published: 2017

DISP App 3.2 The assessment of a complaint

DISP 2.5 To which activities does the Voluntary Jurisdiction apply?

As Published: 2005

DISP 2.5 To which activities does the Voluntary Jurisdiction apply?

DISP 1.4 Complaints resolution rules

As Published: 2003

DISP 1.4 Complaints resolution rules

ICOBS 8.4 Employers’ Liability Insurance

As Published: 2011

ICOBS 8.4 Employers’ Liability Insurance

CONC 2.5A Conduct of business: high-cost short-term credit (HCSTC) products on price comparison websites

As Published: 2016

CONC 2.5A Conduct of business: high-cost short-term credit (HCSTC) products on price comparison websites

GEN 4.4 Business for retail clients from non-UK offices

As Published: 2004

GEN 4.4 Business for retail clients from non-UK offices