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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 2.1 Purpose, interpretation and application

As Published: 2003

DISP 2.1 Purpose, interpretation and application

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DISP 1.10A Complaints data publication rules

As Published: 2010

DISP 1.10A Complaints data publication rules

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DISP App 1.1 Introduction

As Published: 2005

DISP App 1.1 Introduction

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DISP 2.6 What is the territorial scope of the relevant jurisdiction?

As Published: 2003

DISP 2.6 What is the territorial scope of the relevant jurisdiction?

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DISP 3.9 Delegation of the Ombudsman's powers

As Published: 2003

DISP 3.9 Delegation of the Ombudsman's powers

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DISP App 3.11 Obligation to write letters to certain rejected complainants

As Published: 2017

DISP App 3.11 Obligation to write letters to certain rejected complainants

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DISP App 3.3 The approach to considering evidence at step 1

As Published: 2017

DISP App 3.3 The approach to considering evidence at step 1

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CREDS 9.2 Reporting

As Published: 2012

CREDS 9.2 Reporting

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REC 4.4 Complaints

As Published: 2011

REC 4.4 Complaints

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FEES 5.2 Introduction

As Published: 2006

FEES 5.2 Introduction

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DISP App 3.1 Introduction

As Published: 2010

DISP App 3.1 Introduction

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DISP App 3.2 The assessment of a complaint

As Published: 2017

DISP App 3.2 The assessment of a complaint

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DISP 4.2 Standard terms

As Published: 2005

DISP 4.2 Standard terms

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DISP 1.10 Complaints reporting rules

As Published: 2007

DISP 1.10 Complaints reporting rules

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DISP 3.4 Referring a complaint to another complaints scheme or court

As Published: 2008

DISP 3.4 Referring a complaint to another complaints scheme or court

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DISP 1.8 Complaints time barring rule

As Published: 2008

DISP 1.8 Complaints time barring rule

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CREDS App 1.1 Key Definitions

As Published: 2011

CREDS App 1.1 Key Definitions

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DISP 3.1 Purpose, interpretation and application

As Published: 2003

DISP 3.1 Purpose, interpretation and application

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DISP 1.7 Complaints forwarding rules

As Published: 2005

DISP 1.7 Complaints forwarding rules

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FEES 5.1 Application and Purpose

As Published: 2005

FEES 5.1 Application and Purpose

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