Related provisions for DISP 1.10.2-A

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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.10.2RRP
Part A of DISP 1 Annex 1R requires (for the relevant reporting period) information about:10(1) the total number of complaints received by the firm; 10(2) the total number of complaints closed by the firm: 10(a) within four weeks or less of receipt;10(b) more than four weeks and up to eight weeks of receipt; and10(c) more than eight weeks after receipt;10(3) the total number of complaints: 10(a) upheld by the firm in the reporting period; and 10(b) outstanding at the beginning