Related provisions for DISP 1.10.2-A

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DISP 1.10.2RRP
Part A of618DISP 1 Annex 1 requires (for the relevant reporting period) information about:(1) the total number of complaints received by the firm;1(2) the total number of complaints closed by the firm:(a) within four weeks or less of receipt;(b) more than four weeks and up1 to eight weeks of receipt; and1(c) more than eight weeks after receipt;(3) the total number of complaints:(a) upheld by the firm in the reporting period; and1(b) outstanding at the beginning of the reporting