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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.4 Complaints resolution rules

As Published: 2003

DISP 1.4 Complaints resolution rules

ICOBS 3.2 E-Commerce

As Published: 2013

ICOBS 3.2 E-Commerce

DISP App 3.1 Introduction

As Published: 2010

DISP App 3.1 Introduction

DISP 1.10 Complaints reporting rules

As Published: 2007

DISP 1.10 Complaints reporting rules

COLL 4.3 Approvals and notifications

As Published: 2006

COLL 4.3 Approvals and notifications

DISP 2.7 Is the complainant eligible?

As Published: 2008

DISP 2.7 Is the complainant eligible?

ICOBS 8.4 Employers’ Liability Insurance

As Published: 2011

ICOBS 8.4 Employers’ Liability Insurance

CREDS 2.2 General provisions

As Published: 2012

CREDS 2.2 General provisions

ICOBS 4.1 General requirements for insurance intermediaries

As Published: 2007

ICOBS 4.1 General requirements for insurance intermediaries

DISP 3.3 Dismissal without consideration of the merits and test cases

As Published: 2004

DISP 3.3 Dismissal without consideration of the merits and test cases

CONC 4.2 Pre-contract disclosure and adequate explanations

As Published: 2014

CONC 4.2 Pre-contract disclosure and adequate explanations

DISP App 1.2 The standard approach to redress

As Published: 2008

DISP App 1.2 The standard approach to redress

DISP App 3.3 The approach to considering evidence

As Published: 2010

DISP App 3.3 The approach to considering evidence

MCOB 6.4 Mortgages: content of the offer document

As Published: 2004

MCOB 6.4 Mortgages: content of the offer document

GEN 2.2 Interpreting the Handbook

As Published: 2004

GEN 2.2 Interpreting the Handbook

DISP 2.1 Purpose, interpretation and application

As Published: 2003

DISP 2.1 Purpose, interpretation and application

DISP 3.6 Determination by the Ombudsman

As Published: 2008

DISP 3.6 Determination by the Ombudsman

COLL 4.5 Reports and accounts

As Published: 2006

COLL 4.5 Reports and accounts

COLL 4.2 Pre-sale notifications

As Published: 2006

COLL 4.2 Pre-sale notifications

DISP 3.4 Referring a complaint to another complaints scheme

As Published: 2008

DISP 3.4 Referring a complaint to another complaints scheme