Related provisions for DISP 3.1.2

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DISP 4.2.3RRP
The following rules and guidance apply to VJ participants as part of the standard terms, except where the context requires otherwise:(1) DISP 1 (Treating complainants4fairly), except:4(a) DISP 1.94(Complaints record rule);4(b) DISP 1.104(Complaints reporting rules); and4(c) DISP 1.114(Lloyd's);4(2) DISP 2 (Jurisdiction of the Financial Ombudsman Service), except:(a) DISP 2.3 (Compulsory Jurisdiction); and(3) DISP 3 (Complaint handling4 procedures of the Financial Ombudsman Se
DISP 4.2.4RRP
The Ombudsman has the same powers to make determinations and awards under the Voluntary Jurisdiction as he has under the Compulsory Jurisdiction (see DISP 3.7 (Awards by the Ombudsman)).317
DISP 4.2.6RRP
The following rules in FEES apply to VJ participants as part of the standard terms, but substituting 'VJ participant' for 'firm':(1) FEES 2.2.1 R (late payment) but substituting 'FOS Ltd' for 'the FCA';2020(2) FEES 2.3.1 R and 2.3.2 R (remission of fees);(3) FEES 4.2.6 R (1)(b) (periodic fees);(4) FEES 5.3.6 R (general levy) but substituting:(a) 'Voluntary Jurisdiction' for 'Compulsory Jurisdiction' ; and(b) 'FOS Ltd' for 'the FCA';2020(5) FEES 5.3.8 R (calculation of general
FEES 5.2.1GRP
Paragraph 9 of Schedule 17 to the Act (The Ombudsman Scheme) requires FOS Ltd to adopt an annual budget which has been approved by the FCA. The annual budget must distinguish between the costs of operating the Compulsory Jurisdiction and the Voluntary Jurisdiction. 3
DISP 2.5.1RRP
The Ombudsman can consider a complaint under the Voluntary Jurisdiction if:426(1) it is not covered by the Compulsory Jurisdiction;830 and426(2) it relates to an act or omission by a VJ participant in carrying on one or more of the following activities:(a) an activity carried on after 28 April 1988 which:(i) was not a regulated activity at the time of the act or omission, but(ii) was a regulated activity when the VJ participant joined the Voluntary Jurisdiction (or became an
DISP 2.5.2GRP
The scope of the Voluntary Jurisdiction is wider than that of the Compulsory Jurisdiction, and so some activities are referred to in both jurisdictions.123123426
FEES 5.9.3GRP
[deleted]3838
DISP 1.1.2GRP
Details of how this chapter applies to each type of respondent are set out below. For this purpose, respondents include:(1) persons carrying on regulated activities (firms),1339 providing payment services (payment service providers)8 or providing electronic money issuance services (electronic money issuers) 1339 and which are8 covered by the Compulsory Jurisdiction; and17408(2) [deleted]17401740(3) persons who have opted in to the Voluntary Jurisdiction (VJ participants).
DISP 2.7.9RRP
125The following are not eligible complainants:(1) (in all jurisdictions) a firm, payment service provider,3electronic money issuer, 627 or VJ participant whose complaint relates in any way to an activity which:830(a) the firm itself has permission to carry on; or(ab) 3the firm,627payment service provider or electronic money issuer627 itself is entitled to carry on under the Payment Services Regulations or the Electronic Money Regulations ; or627627(b) the VJ participant itself
DISP 2.1.1GRP
The purpose of this chapter is to set out rules and guidance on the scope of the Compulsory Jurisdiction and the Voluntary Jurisdiction, which are the Financial Ombudsman Service's two 819jurisdictions:819819(1) the Compulsory Jurisdiction is not restricted to regulated activities,718payment services6 and issuance ofelectronic money, 718 and covers:(a) certain complaints against firms (and businesses which were firms at the time of the events complained about);819(b) relevant
DISP 3.6.2GRP
Section 228 of the Act sets the 'fair and reasonable' test for the Compulsory Jurisdiction (other than in relation to consumer redress schemes)8 and DISP 3.6.1 R extends it to the Voluntary Jurisdiction.17210
DISP App 1.1.5GRP
This appendix is also relevant to complaints which the Ombudsman may investigate under the Compulsory Jurisdiction or Voluntary Jurisdiction of the Financial Ombudsman Service established under Part XVI of the Act (The Ombudsman Scheme).2525