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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.5 Complaints resolved by close of the next business day

As Published: 2002

DISP 1.5 Complaints resolved by close of the next business day

DISP App 3.3 The approach to considering evidence

As Published: 2010

DISP App 3.3 The approach to considering evidence

PERG 5.3 Contracts of insurance

As Published: 2005

PERG 5.3 Contracts of insurance

MCOB 6.4 Mortgages: content of the offer document

As Published: 2004

MCOB 6.4 Mortgages: content of the offer document

DISP 2.8 Was the complaint referred to the Financial Ombudsman Service in time?

As Published: 2008

DISP 2.8 Was the complaint referred to the Financial Ombudsman Service in time?

CASS 5.5 Segregation and the operation of client money accounts

As Published: 2004

CASS 5.5 Segregation and the operation of client money accounts

COLL 8.5 Powers and responsibilities

As Published: 2006

COLL 8.5 Powers and responsibilities

FEES 6.7 Payment of levies

As Published: 2008

FEES 6.7 Payment of levies

ICOBS 3.2 E-Commerce

As Published: 2013

ICOBS 3.2 E-Commerce

DISP 3.7 Awards by the Ombudsman

As Published: 2008

DISP 3.7 Awards by the Ombudsman

PERG 8.12 Exemptions applying to all controlled activities

As Published: 2005

PERG 8.12 Exemptions applying to all controlled activities

COLL 4.2 Pre-sale notifications

As Published: 2006

COLL 4.2 Pre-sale notifications

CASS 6.1 Application

As Published: 2007

CASS 6.1 Application

LR 9.2 Requirements with continuing application

As Published: 2006

LR 9.2 Requirements with continuing application

SYSC 19C.3 Remuneration principles

As Published: 2014

SYSC 19C.3 Remuneration principles

COLL 4.5 Reports and accounts

As Published: 2006

COLL 4.5 Reports and accounts

DEPP 5.1 Settlement decision makers

As Published: 2007

DEPP 5.1 Settlement decision makers

PERG 8.4 Invitation or inducement

As Published: 2005

PERG 8.4 Invitation or inducement

DISP 1.3 Complaints handling rules

As Published: 2003

DISP 1.3 Complaints handling rules

COLL 6.2 Dealing

As Published: 2005

COLL 6.2 Dealing