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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.5 Complaints resolved by close of the next business day

As Published: 2002

DISP 1.5 Complaints resolved by close of the next business day

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

As Published: 2004

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

DISP App 1.5 Additional considerations

As Published: 2005

DISP App 1.5 Additional considerations

ICOBS 4.1 General requirements for insurance intermediaries

As Published: 2007

ICOBS 4.1 General requirements for insurance intermediaries

DISP App 3.2 The assessment of a complaint

As Published: 2010

DISP App 3.2 The assessment of a complaint

REC 3.19 Investigations

As Published: 2011

REC 3.19 Investigations

DEPP 3.1 The Regulatory Decisions Committee

As Published: 2007

DEPP 3.1 The Regulatory Decisions Committee

DISP App 3.5 Re-assessing rejected claims

As Published: 2010

DISP App 3.5 Re-assessing rejected claims

MAR 5.6 Reporting requirements

As Published: 2007

MAR 5.6 Reporting requirements

SUP 5.2 The FSA's power

As Published: 2001

SUP 5.2 The FSA's power

REC 6.8 Powers of direction and revocation of recognition orders

As Published: 2001

REC 6.8 Powers of direction and revocation of recognition orders

GEN 2.2 Interpreting the Handbook

As Published: 2004

GEN 2.2 Interpreting the Handbook

PERG 4.4 What is a regulated mortgage contract?

As Published: 2005

PERG 4.4 What is a regulated mortgage contract?

DISP 1.8 Complaints time barring rule

As Published: 2008

DISP 1.8 Complaints time barring rule

PERG 2.9 Regulated activities: exclusions applicable in certain circumstances

As Published: 2005

PERG 2.9 Regulated activities: exclusions applicable in certain circumstances

DISP App 3.3 The approach to considering evidence

As Published: 2010

DISP App 3.3 The approach to considering evidence

DISP App 3.6 Determining the effect of a breach or failing

As Published: 2010

DISP App 3.6 Determining the effect of a breach or failing

COBS 18.5 Operators of collective investment schemes

As Published: 2007

COBS 18.5 Operators of collective investment schemes

DISP 1.10 Complaints reporting rules

As Published: 2007

DISP 1.10 Complaints reporting rules

SYSC 1.4 Application of SYSC 11 to SYSC 21

As Published: 2006

SYSC 1.4 Application of SYSC 11 to SYSC 21