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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 3.5 Resolution of complaints by the Ombudsman

As Published: 2008

DISP 3.5 Resolution of complaints by the Ombudsman

DISP 3.9 Delegation of the Ombudsman's powers

As Published: 2003

DISP 3.9 Delegation of the Ombudsman's powers

DISP 3.7 Awards by the Ombudsman

As Published: 2008

DISP 3.7 Awards by the Ombudsman

DISP 3.6 Determination by the Ombudsman

As Published: 2008

DISP 3.6 Determination by the Ombudsman

DISP 1.11 The Society of Lloyd's

As Published: 2010

DISP 1.11 The Society of Lloyd's

DISP 3.8 Dealing with information

As Published: 2004

DISP 3.8 Dealing with information

DISP 1.4 Complaints resolution rules

As Published: 2003

DISP 1.4 Complaints resolution rules

DISP 1.3 Complaints handling rules

As Published: 2003

DISP 1.3 Complaints handling rules

DISP App 3.1 Introduction

As Published: 2010

DISP App 3.1 Introduction

DISP 1.1 Purpose and application

As Published: 2001

DISP 1.1 Purpose and application

DISP 2.3 To which activities does the Compulsory Jurisdiction apply?

As Published: 2003

DISP 2.3 To which activities does the Compulsory Jurisdiction apply?

DEPP 7.2 Interviews

As Published: 2009

DEPP 7.2 Interviews

DISP 2.8 Was the complaint referred to the Financial Ombudsman Service in time?

As Published: 2008

DISP 2.8 Was the complaint referred to the Financial Ombudsman Service in time?

DISP 3.2 Jurisdiction

As Published: 2007

DISP 3.2 Jurisdiction

DISP 1.6 Complaints time limit rules

As Published: 2008

DISP 1.6 Complaints time limit rules

DEPP 6.2 Deciding whether to take action

As Published: 2007

DEPP 6.2 Deciding whether to take action

DISP 2.7 Is the complainant eligible?

As Published: 2008

DISP 2.7 Is the complainant eligible?

SUP 13.3 Establishing a branch in another EEA State

As Published: 2001

SUP 13.3 Establishing a branch in another EEA State

DISP 3.3 Dismissal without consideration of the merits and test cases

As Published: 2004

DISP 3.3 Dismissal without consideration of the merits and test cases

SUP 6.3 Applications for variation of permission

As Published: 2001

SUP 6.3 Applications for variation of permission