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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 3.5 Resolution of complaints by the Ombudsman

As Published: 2008

DISP 3.5 Resolution of complaints by the Ombudsman

DEPP 6.5D Serious financial hardship

As Published: 2010

DEPP 6.5D Serious financial hardship

MCOB 7.7 Business loans

As Published: 2004

MCOB 7.7 Business loans

MCOB 2.3 Inducements: regulated mortgage contracts and home reversion plans

As Published: 2004

MCOB 2.3 Inducements: regulated mortgage contracts and home reversion plans

COBS 11.4 Client limit orders

As Published: 2007

COBS 11.4 Client limit orders

ICOBS 7.2 Effects of cancellation

As Published: 2008

ICOBS 7.2 Effects of cancellation

PERG 8.20 Additional restriction on the promotion of collective investment schemes

As Published: 2005

PERG 8.20 Additional restriction on the promotion of collective investment schemes

COBS 15.5 Special situations

As Published: 2007

COBS 15.5 Special situations

MCOB 13.5 Dealing with a customer in arrears or with a sale shortfall on a regulated mortgage contract

As Published: 2006

MCOB 13.5 Dealing with a customer in arrears or with a sale shortfall on a regulated mortgage contract

SUP 2.4 'Mystery shopping'

As Published: 2005

SUP 2.4 'Mystery shopping'

MCOB 13.4 Arrears: provision of information to the customer of a regulated mortgage contract

As Published: 2006

MCOB 13.4 Arrears: provision of information to the customer of a regulated mortgage contract

COBS 18.2 Energy market activity and oil market activity

As Published: 2007

COBS 18.2 Energy market activity and oil market activity

DISP 2.8 Was the complaint referred to the Financial Ombudsman Service in time?

As Published: 2008

DISP 2.8 Was the complaint referred to the Financial Ombudsman Service in time?

MCOB 4.9 Business loans

As Published: 2004

MCOB 4.9 Business loans

COBS 6.3 Disclosing information about services, fees and commission – packaged products

As Published: 2007

COBS 6.3 Disclosing information about services, fees and commission – packaged products

COBS 10.2 Assessing appropriateness: the obligations

As Published: 2007

COBS 10.2 Assessing appropriateness: the obligations

SUP 6.1 Application and purpose

As Published: 2004

SUP 6.1 Application and purpose

COBS 9.4 Suitability reports

As Published: 2007

COBS 9.4 Suitability reports

COBS 11.2 Best execution

As Published: 2007

COBS 11.2 Best execution

PERG 8.23 Regulated activities

As Published: 2006

PERG 8.23 Regulated activities