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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.4 Complaints resolution rules

As Published: 2003

DISP 1.4 Complaints resolution rules

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DISP 1.7 Complaints forwarding rules

As Published: 2005

DISP 1.7 Complaints forwarding rules

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DISP 1.2 Consumer awareness rules

As Published: 2003

DISP 1.2 Consumer awareness rules

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REC 2.16 Complaints

As Published: 2004

REC 2.16 Complaints

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DISP 1.3 Complaints handling rules

As Published: 2003

DISP 1.3 Complaints handling rules

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FEES 5.2 Introduction

As Published: 2006

FEES 5.2 Introduction

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DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

As Published: 2004

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

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DISP 3.8 Dealing with information

As Published: 2004

DISP 3.8 Dealing with information

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DISP 1.9 Complaints record rule

As Published: 2007

DISP 1.9 Complaints record rule

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DISP INTRO 1 Introduction

As Published: 2008

DISP INTRO 1 Introduction

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DISP 3.3 Dismissal without consideration of the merits and test cases

As Published: 2004

DISP 3.3 Dismissal without consideration of the merits and test cases

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DISP App 1.5 Additional considerations

As Published: 2005

DISP App 1.5 Additional considerations

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FEES 5.1 Application and Purpose

As Published: 2005

FEES 5.1 Application and Purpose

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FEES 5.9 Leaving the Financial Ombudsman Service

As Published: 2009

FEES 5.9 Leaving the Financial Ombudsman Service

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DISP App 1.3 Remortgaging

As Published: 2008

DISP App 1.3 Remortgaging

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DISP App 1.4 Policy reconstruction

As Published: 2008

DISP App 1.4 Policy reconstruction

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DISP 3.1 Purpose, interpretation and application

As Published: 2003

DISP 3.1 Purpose, interpretation and application

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DISP 3.4 Referring a complaint to another complaints scheme

As Published: 2008

DISP 3.4 Referring a complaint to another complaints scheme

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DISP 1.8 Complaints time barring rule

As Published: 2008

DISP 1.8 Complaints time barring rule

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REC 3.10 Complaints

As Published: 2001

REC 3.10 Complaints

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