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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 2.1 Purpose, interpretation and application

As Published: 2003

DISP 2.1 Purpose, interpretation and application

DISP 3.9 Delegation of the Ombudsman's powers

As Published: 2003

DISP 3.9 Delegation of the Ombudsman's powers

DISP App 1.1 Introduction

As Published: 2005

DISP App 1.1 Introduction

CRED 9.2 General requirements

As Published: 2004

CRED 9.2 General requirements

DISP 1.10 Complaints reporting rules

As Published: 2007

DISP 1.10 Complaints reporting rules

REC 4.4 Complaints

As Published: 2001

REC 4.4 Complaints

FEES 5.2 Introduction

As Published: 2006

FEES 5.2 Introduction

DISP 4.2 Standard terms

As Published: 2005

DISP 4.2 Standard terms

DISP 3.4 Referring a complaint to another complaints scheme

As Published: 2008

DISP 3.4 Referring a complaint to another complaints scheme

DISP 1.8 Complaints time barring rule

As Published: 2008

DISP 1.8 Complaints time barring rule

DISP 3.1 Purpose, interpretation and application

As Published: 2003

DISP 3.1 Purpose, interpretation and application

FEES 5.3 The general levy

As Published: 2006

FEES 5.3 The general levy

FEES 5.1 Application and Purpose

As Published: 2005

FEES 5.1 Application and Purpose

FEES 2.2 Late Payments and Recovery of Unpaid Fees

As Published: 2006

FEES 2.2 Late Payments and Recovery of Unpaid Fees

DISP 1.7 Complaints forwarding rules

As Published: 2005

DISP 1.7 Complaints forwarding rules

REC 2.16 Complaints

As Published: 2004

REC 2.16 Complaints

FEES 2.1 Introduction

As Published: 2005

FEES 2.1 Introduction

FEES 1.1 Application and Purpose

As Published: 2005

FEES 1.1 Application and Purpose

DISP 1.9 Complaints record rule

As Published: 2007

DISP 1.9 Complaints record rule

FEES 2.3 Relieving Provisions

As Published: 2006

FEES 2.3 Relieving Provisions