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DISP 3.5 Resolution of complaints by the Ombudsman
As Published: 2008
DISP 3.5 Resolution of complaints by the Ombudsman
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MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures
As Published: 2006
MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures
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MCOB 2.6A Protecting customers' interests: home purchase plans and home reversion plans
As Published: 2006
MCOB 2.6A Protecting customers' interests: home purchase plans and home reversion plans
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DISP 3.3 Dismissal without consideration of the merits and test cases
As Published: 2004
DISP 3.3 Dismissal without consideration of the merits and test cases
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MCOB 6.5 Mortgages: information to be provided in the offer document or separately
As Published: 2006
MCOB 6.5 Mortgages: information to be provided in the offer document or separately
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PERG 8.29 Advice must relate to the merits (of buying or selling a particular investment)
As Published: 2005
PERG 8.29 Advice must relate to the merits (of buying or selling a particular investment)
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COBS 13.1 The obligation to prepare product information
As Published: 2007
COBS 13.1 The obligation to prepare product information
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