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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.7 Complaints forwarding rules

As Published: 2005

DISP 1.7 Complaints forwarding rules

DISP 1.2 Consumer awareness rules

As Published: 2003

DISP 1.2 Consumer awareness rules

REC 2.16 Complaints

As Published: 2004

REC 2.16 Complaints

DISP App 1.5 Determination of complaints

As Published: 2002

DISP App 1.5 Determination of complaints

DISP 1.3 Complaints handling rules

As Published: 2003

DISP 1.3 Complaints handling rules

FEES 5.2 Introduction

As Published: 2006

FEES 5.2 Introduction

DISP INTRO 1 Introduction

As Published: 2004

DISP INTRO 1 Introduction

DISP App 1.3 Eligible complainant

As Published: 2002

DISP App 1.3 Eligible complainant

DISP 1.9 Complaints record rule

As Published: 2007

DISP 1.9 Complaints record rule

DISP App 1.4 Time limits

As Published: 2002

DISP App 1.4 Time limits

DISP 3.3 Dismissal of complaints without consideration of the merits

As Published: 2004

DISP 3.3 Dismissal of complaints without consideration of the merits

FEES 5.1 Application and Purpose

As Published: 2005

FEES 5.1 Application and Purpose

FEES 5.9 Leaving the Financial Ombudsman Service

As Published: 2006

FEES 5.9 Leaving the Financial Ombudsman Service

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

As Published: 2004

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

DISP App 1.2 Eligible complaint

As Published: 2002

DISP App 1.2 Eligible complaint

DISP 3.8 Determination by the Ombudsman

As Published: 2004

DISP 3.8 Determination by the Ombudsman

DISP 3.4 Referral of a complaint to another complaints scheme for determination

As Published: 2002

DISP 3.4 Referral of a complaint to another complaints scheme for determination

REC 3.10 Complaints

As Published: 2001

REC 3.10 Complaints

DISP 1.8 Complaints time barring rule

As Published: 2007

DISP 1.8 Complaints time barring rule

GEN 4.4 Business for retail clients from non-UK offices

As Published: 2004

GEN 4.4 Business for retail clients from non-UK offices