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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

CRED 2.2 Structure

As Published: 2007

CRED 2.2 Structure

DISP 1.10 Complaints reporting rules

As Published: 2007

DISP 1.10 Complaints reporting rules

COLL 4.3 Approvals and notifications

As Published: 2006

COLL 4.3 Approvals and notifications

ICOBS 3.2 E-Commerce

As Published: 2008

ICOBS 3.2 E-Commerce

DISP App 1.2 Eligible complaint

As Published: 2002

DISP App 1.2 Eligible complaint

DISP 3.6 Time limits

As Published: 2002

DISP 3.6 Time limits

DISP 3.3 Dismissal of complaints without consideration of the merits

As Published: 2004

DISP 3.3 Dismissal of complaints without consideration of the merits

ICOBS 4.1 General requirements for insurance intermediaries

As Published: 2007

ICOBS 4.1 General requirements for insurance intermediaries

DISP App 1.3 Eligible complainant

As Published: 2002

DISP App 1.3 Eligible complainant

MCOB 6.4 Mortgages: content of the offer document

As Published: 2004

MCOB 6.4 Mortgages: content of the offer document

DISP 2.1 Application and Purpose

As Published: 2003

DISP 2.1 Application and Purpose

DISP 2.5 Which firms are subject to the jurisdiction of the Financial Ombudsman Service?

As Published: 2005

DISP 2.5 Which firms are subject to the jurisdiction of the Financial Ombudsman Service?

GEN 2.2 Interpreting the Handbook

As Published: 2004

GEN 2.2 Interpreting the Handbook

DISP 3.4 Referral of a complaint to another complaints scheme for determination

As Published: 2002

DISP 3.4 Referral of a complaint to another complaints scheme for determination

COLL 4.2 Pre-sale notifications

As Published: 2006

COLL 4.2 Pre-sale notifications

COLL 4.5 Reports and accounts

As Published: 2006

COLL 4.5 Reports and accounts

DISP 1.9 Complaints record rule

As Published: 2007

DISP 1.9 Complaints record rule

MCOB 5.1 Application

As Published: 2004

MCOB 5.1 Application

DEPP 3.2 The operation of the RDC

As Published: 2007

DEPP 3.2 The operation of the RDC

CASS 6.2 Holding of client assets

As Published: 2007

CASS 6.2 Holding of client assets