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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

As Published: 2004

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

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CRED 9.2 General requirements

As Published: 2004

CRED 9.2 General requirements

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DISP 1.10 Complaints reporting rules

As Published: 2007

DISP 1.10 Complaints reporting rules

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REC 4.4 Complaints

As Published: 2001

REC 4.4 Complaints

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FEES 5.2 Introduction

As Published: 2006

FEES 5.2 Introduction

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DISP 4.2 The standard terms

As Published: 2005

DISP 4.2 The standard terms

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DISP 3.4 Referral of a complaint to another complaints scheme for determination

As Published: 2002

DISP 3.4 Referral of a complaint to another complaints scheme for determination

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DISP 1.8 Complaints time barring rule

As Published: 2007

DISP 1.8 Complaints time barring rule

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DISP 3.9 Awards by the Ombudsman

As Published: 2003

DISP 3.9 Awards by the Ombudsman

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DISP 1.7 Complaints forwarding rules

As Published: 2005

DISP 1.7 Complaints forwarding rules

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FEES 5.3 The general levy

As Published: 2006

FEES 5.3 The general levy

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FEES 5.1 Application and Purpose

As Published: 2005

FEES 5.1 Application and Purpose

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DISP 3.1 Application and Purpose

As Published: 2003

DISP 3.1 Application and Purpose

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FEES 2.2 Late Payments and Recovery of Unpaid Fees

As Published: 2006

FEES 2.2 Late Payments and Recovery of Unpaid Fees

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REC 2.16 Complaints

As Published: 2004

REC 2.16 Complaints

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FEES 2.1 Introduction

As Published: 2005

FEES 2.1 Introduction

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FEES 1.1 Application and Purpose

As Published: 2005

FEES 1.1 Application and Purpose

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DISP App 1.3 Eligible complainant

As Published: 2002

DISP App 1.3 Eligible complainant

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DISP 1.9 Complaints record rule

As Published: 2007

DISP 1.9 Complaints record rule

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DISP App 1.4 Time limits

As Published: 2002

DISP App 1.4 Time limits

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