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Section Provision

To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.4 Time limits for dealing with a complaint

As Published: 2003

DISP 1.4 Time limits for dealing with a complaint

…

DISP 1.2 Internal complaint handling procedures: general requirements

As Published: 2003

DISP 1.2 Internal complaint handling procedures: general requirements

…

DISP 3.2 The investigation and consideration of complaints by the Ombudsman

As Published: 2002

DISP 3.2 The investigation and consideration of complaints by the Ombudsman

…

LR 5.2 Cancelling listing

As Published: 2005

LR 5.2 Cancelling listing

…

SYSC 8.1 General outsourcing requirements [Note: Not mandatory for a common platform firm until 01/11/07. See SYSC TP1]

As Published: 2006

SYSC 8.1 General outsourcing requirements [Note: Not mandatory for a common platform firm until 01/11/07. See SYSC TP1]

…

DISP 3.3 Dismissal of complaints without consideration of the merits

As Published: 2004

DISP 3.3 Dismissal of complaints without consideration of the merits

…

LR 13.8 Other circulars

As Published: 2005

LR 13.8 Other circulars

…

MCOB 9.3 Pre-application disclosure

As Published: 2004

MCOB 9.3 Pre-application disclosure

…

MCOB 4.10 Home purchase plans

As Published: 2006

MCOB 4.10 Home purchase plans

…

LR 8.6 Criteria for approval as a sponsor

As Published: 2005

LR 8.6 Criteria for approval as a sponsor

…

COLL 6.7 Payments

As Published: 2005

COLL 6.7 Payments

…

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

As Published: 2006

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

…

PERG 6.6 The factors

As Published: 2005

PERG 6.6 The factors

…

SYSC 4.1 General requirements

As Published: 2002

SYSC 4.1 General requirements

…

MCOB 12.4 Arrears charges: regulated mortgage contracts

As Published: 2004

MCOB 12.4 Arrears charges: regulated mortgage contracts

…

MCOB 9.9 Disclosure after sale: home reversion plans

As Published: 2006

MCOB 9.9 Disclosure after sale: home reversion plans

…

SYSC 3.2 Areas covered by systems and controls

As Published: 2002

SYSC 3.2 Areas covered by systems and controls

…

LR 8.4 Role of a sponsor: transactions

As Published: 2005

LR 8.4 Role of a sponsor: transactions

…

CRED 9.2 General requirements

As Published: 2004

CRED 9.2 General requirements

…

SUP App 3.9 Mapping of the Investment Services Directive , Banking Consolidation Directive, UCITS Directive and Insurance Mediation Directive to the Regulated Activities Order

As Published: 2004

SUP App 3.9 Mapping of the Investment Services Directive , Banking Consolidation Directive, UCITS Directive and Insurance Mediation Directive to the Regulated Activities Order

…

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