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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

CRED 9.2 General requirements

As Published: 2004

CRED 9.2 General requirements

REC 4.4 Complaints

As Published: 2001

REC 4.4 Complaints

DISP 3.8 Determination by the Ombudsman

As Published: 2004

DISP 3.8 Determination by the Ombudsman

MCOB 7.5 Statements

As Published: 2004

MCOB 7.5 Statements

DISP 3.3 Dismissal of complaints without consideration of the merits

As Published: 2004

DISP 3.3 Dismissal of complaints without consideration of the merits

DISP 2.5 Which firms are subject to the jurisdiction of the Financial Ombudsman Service?

As Published: 2005

DISP 2.5 Which firms are subject to the jurisdiction of the Financial Ombudsman Service?

MCOB 7.6 Event-driven information

As Published: 2004

MCOB 7.6 Event-driven information

COB 6.1 Product disclosure

As Published: 2002

COB 6.1 Product disclosure

ICOB 6.4 Effects of cancellation

As Published: 2004

ICOB 6.4 Effects of cancellation

MCOB 6.4 Content of the offer document

As Published: 2004

MCOB 6.4 Content of the offer document

GEN 4.4 Business for private customers from non-UK offices

As Published: 2004

GEN 4.4 Business for private customers from non-UK offices

CRED 2.2 Structure

As Published: 2004

CRED 2.2 Structure

DISP 3.6 Time limits

As Published: 2002

DISP 3.6 Time limits

DISP 2.6 To which activities do the rules apply?

As Published: 2003

DISP 2.6 To which activities do the rules apply?

REC 2.16 Complaints

As Published: 2004

REC 2.16 Complaints

DISP App 1.1 Application and Purpose

As Published: 2005

DISP App 1.1 Application and Purpose

DISP 1.4 Time limits for dealing with a complaint

As Published: 2003

DISP 1.4 Time limits for dealing with a complaint

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

As Published: 2004

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

ICOB 6.2 Cancellation rights and period

As Published: 2005

ICOB 6.2 Cancellation rights and period

SUP 18.4 Friendly Society transfers and amalgamations

As Published: 2001

SUP 18.4 Friendly Society transfers and amalgamations