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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 2.6 To which activities do the rules apply?

As Published: 2003

DISP 2.6 To which activities do the rules apply?

DISP 3.4 Referral of a complaint to another complaints scheme for determination

As Published: 2002

DISP 3.4 Referral of a complaint to another complaints scheme for determination

DISP 3.2 The investigation and consideration of complaints by the Ombudsman

As Published: 2002

DISP 3.2 The investigation and consideration of complaints by the Ombudsman

DISP 3.9 Awards by the Ombudsman

As Published: 2003

DISP 3.9 Awards by the Ombudsman

ICOB 6.3 Notification of cancellation by the retail customer

As Published: 2005

ICOB 6.3 Notification of cancellation by the retail customer

SUP 12.9 Record keeping

As Published: 2004

SUP 12.9 Record keeping

DISP 1.6 Cooperation by firms with the Ombudsman

As Published: 2002

DISP 1.6 Cooperation by firms with the Ombudsman

DISP 4.1 Application and Purpose

As Published: 2002

DISP 4.1 Application and Purpose

DISP App 1.5 Determination of complaints

As Published: 2002

DISP App 1.5 Determination of complaints

SUP 15.3 General notification requirements

As Published: 2004

SUP 15.3 General notification requirements

COND 2.5 Threshold condition 5: Suitability

As Published: 2004

COND 2.5 Threshold condition 5: Suitability

FIT 2.1 Honesty, integrity and reputation

As Published: 2003

FIT 2.1 Honesty, integrity and reputation

SUP 6.4 Applications for cancellation of permission

As Published: 2004

SUP 6.4 Applications for cancellation of permission

ICOB 6.2 Cancellation rights and period

As Published: 2005

ICOB 6.2 Cancellation rights and period

ICOB 6.4 Effects of cancellation

As Published: 2004

ICOB 6.4 Effects of cancellation

MCOB 6.4 Content of the offer document

As Published: 2004

MCOB 6.4 Content of the offer document

CRED 10.1 Application and purpose

As Published: 2003

CRED 10.1 Application and purpose

COND 2.1 Threshold condition 1: Legal status

As Published: 2002

COND 2.1 Threshold condition 1: Legal status

ICOB 4.1 Application and purpose

As Published: 2005

ICOB 4.1 Application and purpose

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

As Published: 2004

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?