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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.2 Internal complaint handling procedures: general requirements

As Published: 2003

DISP 1.2 Internal complaint handling procedures: general requirements

DISP App 1.4 Time limits

As Published: 2002

DISP App 1.4 Time limits

DISP 3.4 Referral of a complaint to another complaints scheme for determination

As Published: 2002

DISP 3.4 Referral of a complaint to another complaints scheme for determination

DISP 1.5 Record keeping and reporting

As Published: 2002

DISP 1.5 Record keeping and reporting

SUP 18.2 Insurance business transfers

As Published: 2004

SUP 18.2 Insurance business transfers

CRED 9.2 General requirements

As Published: 2004

CRED 9.2 General requirements

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

As Published: 2004

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

DISP INTRO 1 Introduction

As Published: 2004

DISP INTRO 1 Introduction

DISP 3.9 Awards by the Ombudsman

As Published: 2003

DISP 3.9 Awards by the Ombudsman

DISP App 1.3 Eligible complainant

As Published: 2002

DISP App 1.3 Eligible complainant

REC 4.4 Complaints

As Published: 2001

REC 4.4 Complaints

REC 5.2 Application process

As Published: 2001

REC 5.2 Application process

SUP 5.1 Application and purpose

As Published: 2001

SUP 5.1 Application and purpose

DISP 2.6 To which activities do the rules apply?

As Published: 2003

DISP 2.6 To which activities do the rules apply?

REC 2.16 Complaints

As Published: 2004

REC 2.16 Complaints

SYSC 3.2 Areas covered by systems and controls

As Published: 2002

SYSC 3.2 Areas covered by systems and controls

SUP 5.3 Policy on the use of skilled persons

As Published: 2005

SUP 5.3 Policy on the use of skilled persons

GEN 4.4 Business for private customers from non-UK offices

As Published: 2004

GEN 4.4 Business for private customers from non-UK offices

REC 3.10 Complaints

As Published: 2001

REC 3.10 Complaints

REC 2.5 Systems and controls

As Published: 2004

REC 2.5 Systems and controls