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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP App 1.1 Application and Purpose

As Published: 2002

DISP App 1.1 Application and Purpose

DISP App 1.5 Determination of complaints

As Published: 2002

DISP App 1.5 Determination of complaints

SUP 13.10 Applicable provisions

As Published: 2001

SUP 13.10 Applicable provisions

SUP 14.5 Variation of a top-up permission to carry on regulated activities outside the scope of the Single Market Directives

As Published: 2001

SUP 14.5 Variation of a top-up permission to carry on regulated activities outside the scope of the Single Market Directives

DISP 3.7 Delegation of the Ombudsman's powers

As Published: 2002

DISP 3.7 Delegation of the Ombudsman's powers

SUP 11.6 Subsequent notification requirements by firms

As Published: 2004

SUP 11.6 Subsequent notification requirements by firms

SUP 2.4 'Mystery shopping'

As Published: 2001

SUP 2.4 'Mystery shopping'

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

As Published: 2004

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

SUP 17.4 Obligation to make transaction reports

As Published: 2001

SUP 17.4 Obligation to make transaction reports

APER 4.1 Statement of Principle 1

As Published: 2001

APER 4.1 Statement of Principle 1

PRIN 2.1 The Principles

As Published: 2001

PRIN 2.1 The Principles

APER 4.3 Statement of Principle 3

As Published: 2001

APER 4.3 Statement of Principle 3

DISP 1.6 Cooperation by firms with the Ombudsman

As Published: 2002

DISP 1.6 Cooperation by firms with the Ombudsman

SYSC 2.2 Recording the apportionment

As Published: 2001

SYSC 2.2 Recording the apportionment

MAR 1.11 The scope of the market abuse regime

As Published: 2001

MAR 1.11 The scope of the market abuse regime

DISP App 1.6 Criteria for determining complaints

As Published: 2004

DISP App 1.6 Criteria for determining complaints

DISP 2.7 The territorial scope of the jurisdiction of the Financial Ombudsman Service

As Published: 2002

DISP 2.7 The territorial scope of the jurisdiction of the Financial Ombudsman Service

DISP 4.2 The standard terms

As Published: 2002

DISP 4.2 The standard terms

SUP 4.4 Appropriate actuaries

As Published: 2001

SUP 4.4 Appropriate actuaries

DISP App 1.4 Time limits

As Published: 2002

DISP App 1.4 Time limits