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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 3.3 Dismissal of complaints without consideration of the merits

As Published: 2004

DISP 3.3 Dismissal of complaints without consideration of the merits

DISP 1.3 Internal complaint handling procedures: additional requirements

As Published: 2003

DISP 1.3 Internal complaint handling procedures: additional requirements

REC 2.13 Promotion and maintenance of standards

As Published: 2004

REC 2.13 Promotion and maintenance of standards

MCOB 12.4 Arrears charges

As Published: 2004

MCOB 12.4 Arrears charges

REC 6.2 Applications

As Published: 2001

REC 6.2 Applications

REC 2.14 Rules and consultation

As Published: 2004

REC 2.14 Rules and consultation

COB 9.2 These provisions have been moved to the Client Assets sourcebook (CASS)

As Published: 2003

COB 9.2 These provisions have been moved to the Client Assets sourcebook (CASS)

COB 9.3 These provisions have been moved to the Client Assets sourcebook (CASS)

As Published: 2001

COB 9.3 These provisions have been moved to the Client Assets sourcebook (CASS)

REC 4.4 Complaints

As Published: 2001

REC 4.4 Complaints

COB 11.3 Packaged products

As Published: 2004

COB 11.3 Packaged products

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

As Published: 2004

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

SUP 8.9 Decision making

As Published: 2004

SUP 8.9 Decision making

COLL 9.1 Application and general information

As Published: 2004

COLL 9.1 Application and general information

COLL 6.8 Income: accounting, allocation and distribution

As Published: 2004

COLL 6.8 Income: accounting, allocation and distribution

COLL 9.3 Section 270 and 272 recognised schemes

As Published: 2004

COLL 9.3 Section 270 and 272 recognised schemes

SUP 13.6 Changes to branches

As Published: 2001

SUP 13.6 Changes to branches

SUP 8.4 Reliance on waivers

As Published: 2001

SUP 8.4 Reliance on waivers

SUP 7.1 Application and purpose

As Published: 2001

SUP 7.1 Application and purpose

REC 6.8 Powers of direction and revocation of recognition orders

As Published: 2001

REC 6.8 Powers of direction and revocation of recognition orders

GEN 1.2 Referring to approval by the FSA

As Published: 2001

GEN 1.2 Referring to approval by the FSA