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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

ICOB 5.2 Information - responsibilities of insurers and intermediaries

As Published: 2004

ICOB 5.2 Information - responsibilities of insurers and intermediaries

COLL 1.1 Applications and purpose

As Published: 2004

COLL 1.1 Applications and purpose

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

As Published: 2004

MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures

APER 4.1 Statement of Principle 1

As Published: 2001

APER 4.1 Statement of Principle 1

SUP 2.4 'Mystery shopping'

As Published: 2001

SUP 2.4 'Mystery shopping'

GEN 1.3 Emergency

As Published: 2003

GEN 1.3 Emergency

REC 3.14 Products, services and normal hours of operation

As Published: 2001

REC 3.14 Products, services and normal hours of operation

CASS 5.3 Statutory trust

As Published: 2004

CASS 5.3 Statutory trust

SUP 16.3 General provisions on reporting

As Published: 2001

SUP 16.3 General provisions on reporting

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

As Published: 2004

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

DISP 3.9 Awards by the Ombudsman

As Published: 2003

DISP 3.9 Awards by the Ombudsman

MCOB 5.6 Content of illustrations

As Published: 2004

MCOB 5.6 Content of illustrations

MCOB 9.4 Content of illustrations

As Published: 2004

MCOB 9.4 Content of illustrations

ICOB 5.3 Provision of information to retail customers

As Published: 2004

ICOB 5.3 Provision of information to retail customers

SUP App 3.9 Mapping of the Investment Services Directive , Banking Consolidation Directive, UCITS Directive and Insurance Mediation Directive to the Regulated Activities Order

As Published: 2004

SUP App 3.9 Mapping of the Investment Services Directive , Banking Consolidation Directive, UCITS Directive and Insurance Mediation Directive to the Regulated Activities Order

DISP App 1.4 Time limits

As Published: 2002

DISP App 1.4 Time limits

DISP App 1.6 Criteria for determining complaints

As Published: 2004

DISP App 1.6 Criteria for determining complaints

COLL 8.6 Termination, suspension, and schemes of arrangement

As Published: 2004

COLL 8.6 Termination, suspension, and schemes of arrangement

CASS 5.2 Holding money as agent of insurance undertaking

As Published: 2004

CASS 5.2 Holding money as agent of insurance undertaking

REC 2.3 Financial resources

As Published: 2004

REC 2.3 Financial resources