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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.4 Time limits for dealing with a complaint

As Published: 2003

DISP 1.4 Time limits for dealing with a complaint

DISP App 1.5 Determination of complaints

As Published: 2002

DISP App 1.5 Determination of complaints

DISP App 1.3 Eligible complainant

As Published: 2002

DISP App 1.3 Eligible complainant

DISP App 1.4 Time limits

As Published: 2002

DISP App 1.4 Time limits

DISP INTRO 1 Introduction

As Published: 2004

DISP INTRO 1 Introduction

DISP 3.3 Dismissal of complaints without consideration of the merits

As Published: 2004

DISP 3.3 Dismissal of complaints without consideration of the merits

DISP 1.2 Internal complaint handling procedures: general requirements

As Published: 2003

DISP 1.2 Internal complaint handling procedures: general requirements

DISP App 1.2 Eligible complaint

As Published: 2002

DISP App 1.2 Eligible complaint

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

As Published: 2004

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

DISP 3.8 Determination by the Ombudsman

As Published: 2004

DISP 3.8 Determination by the Ombudsman

DISP 3.4 Referral of a complaint to another complaints scheme for determination

As Published: 2002

DISP 3.4 Referral of a complaint to another complaints scheme for determination

REC 3.10 Complaints

As Published: 2001

REC 3.10 Complaints

GEN 4.4 Business for private customers from non-UK offices

As Published: 2004

GEN 4.4 Business for private customers from non-UK offices

DISP 3.1 Application and Purpose

As Published: 2003

DISP 3.1 Application and Purpose

CRED 2.2 Structure

As Published: 2004

CRED 2.2 Structure

REC 2.15 Discipline

As Published: 2004

REC 2.15 Discipline

REC 4.1 Application and purpose

As Published: 2001

REC 4.1 Application and purpose

CRED App 1.1 This is the table referred to in CRED 2.2.2G.

As Published: 2002

CRED App 1.1 This is the table referred to in CRED 2.2.2G.

REC 5.2 Application process

As Published: 2001

REC 5.2 Application process

DISP 3.9 Awards by the Ombudsman

As Published: 2003

DISP 3.9 Awards by the Ombudsman