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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004.

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  1. Point in time
    2020-12-31

consumer redress scheme

119296a scheme imposed:

  1. (a) by rules on authorised persons, payment service providers or electronic money issuers under section 404 (Consumer redress schemes) of the Act; or
  2. (b) on a particular firm by a requirement imposed on its permission, or on a particular payment service provider or electronic money issuer by a requirement imposed on its authorisation, as envisaged by section 404F(7) of the Act but only to the extent that section 404B of the Act is engaged by the scheme.