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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004.

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  1. Point in time
    2015-02-01

customer order

  1. (a) an order to a firm from a customer to execute a transaction as agent;
  2. (b) any other order to a firm from a customer to execute a transaction in circumstances giving rise to duties similar to those arising on an order to execute a transaction as agent;
  3. (c) a decision by a firm in the exercise of discretion to execute a transaction with or for a customer. 3