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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004.

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  1. Point in time
    2006-07-07

complaints scheme

the arrangements made by the FSA under paragraphs 7 and 8 of Schedule 1 to the Act (The Financial Services Authority) for the investigation of complaints against the FSA arising in connection with the exercise of, or failure to exercise, any of its functions (other than its legislative functions) under the Act.3