chargeable case
- (a) the Ombudsman considers it apparent from the73289
complaint
73
289
, when it is received, and from any final response, summary resolution communication 297 or redress determination119292 which has been issued by the firm or licensee287, that the73289
complaint
73
289
should not proceed because:
- (i) the complainant is not an eligible complainant in accordance with DISP 2; or
- (b) the Ombudsman considers, at any stage, that the73289 complaint 73 289 should be dismissed under73289 DISP 3.3.4 R (2) 73 289 or DISP 3.3.4A R (1)176294 on the grounds that it is frivolous or 3113176294vexatious; or176294
- (c) the Ombudsman considers it apparent from the complaint when it is received, and from any redress determination which has been issued by the respondent, that the respondent has reviewed the subject matter of the complaint and issued a redress determination in accordance with the terms of a consumer redress scheme, unless the complainant and the respondent agree that the complaint should not be dealt with by the Ombudsman in accordance with the consumer redress scheme.176294296
any complaint 73 289 referred to the Financial Ombudsman Service, except where: