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chargeable case

any complaint 73 293 referred to the Financial Ombudsman Service, except where:

  1. (a) the Ombudsman considers it apparent from the73293 complaint 73 293 , when it is received, and from any final response, summary resolution communication 301 or redress determination119296 which has been issued by the firm or licensee291, that the73293 complaint 73 293 should not proceed because:
    1. (i) the complainant is not an eligible complainant in accordance with DISP 2; or
    2. (ii) the73293 complaint 73 293 does not fall within the jurisdiction of the Financial Ombudsman Service (as described in DISP 2); or
    3. (iii) the Ombudsman considers that the73293 complaint 73 293 should be dismissed without consideration of its merits under 176298DISP 3.3.4 R or DISP 3.3.4A R (2)to (5) 176298(Dismissal of complaints without consideration of the merits73293176298); or
  2. (b) the Ombudsman considers, at any stage, that the73293 complaint 73 293 should be dismissed under73293 DISP 3.3.4 R (2) 73 293 or DISP 3.3.4A R (1)176298 on the grounds that it is frivolous or 3113176298vexatious; or176298
  3. (c) the Ombudsman considers it apparent from the complaint when it is received, and from any redress determination which has been issued by the respondent, that the respondent has reviewed the subject matter of the complaint and issued a redress determination in accordance with the terms of a consumer redress scheme, unless the complainant and the respondent agree that the complaint should not be dealt with by the Ombudsman in accordance with the consumer redress scheme.176298300