Content Options:

Content Options

View Options:

chargeable case

any complaint 73 293 referred to the Financial Ombudsman Service, except where:

  1. (a) the Ombudsman considers it apparent from the73293 complaint 73 293 , when it is received, and from any final response or redress determination119296 which has been issued by the firm or licensee291, that the73293 complaint 73 293 should not proceed because:
    1. (i) the complainant is not an eligible complainant in accordance with DISP 2; or
    2. (ii) the73293 complaint 73 293 does not fall within the jurisdiction of the Financial Ombudsman Service (as described in DISP 2); or
    3. (iii) the Ombudsman considers that the73293 complaint 73 293 should be dismissed without consideration of its merits under DISP 3.3 or to (5) (Dismissal of complaints without consideration of the merits and test cases73293); or
  2. (b) the Ombudsman considers, at any stage, that the73293 complaint 73 293 should be dismissed under73293 DISP 3.3.4 R (2) 73 293 on the grounds that it is frivolous or vexatious.3113