relevant transitional complaint
- (a) the act or omission is that of a person ("R") who, at the time of that act or omission, was subject to a former scheme;
- (b) R was an authorised person on or after the relevant commencement date;
- (c) the act or omission occurred in the carrying on by R of an activity to which that former scheme applied; and
- (d) the complainant is eligible and wishes to have the complaint dealt with under the new scheme133.
(in accordance with the Mortgage and General Insurance Complaints Transitional Order) a complaint referred to the Financial Ombudsman Service after the relevant commencement date which relates to an act or omission occurring before that date if: