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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

FEES 5.3 The general levy

As Published: 2010

FEES 5.3 The general levy

FEES 2.1 Introduction

As Published: 2005

FEES 2.1 Introduction

FEES 12.4 Relieving provisions

As Published: 2015

FEES 12.4 Relieving provisions

DISP 3.9 Delegation of the Ombudsman's powers

As Published: 2003

DISP 3.9 Delegation of the Ombudsman's powers

GEN 2.1 Introduction

As Published: 2004

GEN 2.1 Introduction

FEES 12.1 Application and Purpose

As Published: 2015

FEES 12.1 Application and Purpose

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

As Published: 2004

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

FEES 12.3 Late payments and recovery of unpaid levies

As Published: 2015

FEES 12.3 Late payments and recovery of unpaid levies

DISP 2.5 To which activities does the Voluntary Jurisdiction apply?

As Published: 2005

DISP 2.5 To which activities does the Voluntary Jurisdiction apply?

DISP 1.6 Complaints time limit rules

As Published: 2008

DISP 1.6 Complaints time limit rules

DISP 1.2 Consumer awareness rules

As Published: 2003

DISP 1.2 Consumer awareness rules

DISP 2.1 Purpose, interpretation and application

As Published: 2003

DISP 2.1 Purpose, interpretation and application

DISP App 1.5 Additional considerations

As Published: 2005

DISP App 1.5 Additional considerations

DISP 2.7 Is the complainant eligible?

As Published: 2008

DISP 2.7 Is the complainant eligible?

DISP App 3.11 Obligation to write letters to certain rejected complainants

As Published: 2017

DISP App 3.11 Obligation to write letters to certain rejected complainants

FEES 5.4 Information requirement

As Published: 2007

FEES 5.4 Information requirement

DISP 1.3 Complaints handling rules

As Published: 2003

DISP 1.3 Complaints handling rules

DISP 1.5 Complaints resolved by close of the third business day

As Published: 2002

DISP 1.5 Complaints resolved by close of the third business day

ICOBS 4.1 General requirements for insurance intermediaries and insurers

As Published: 2007

ICOBS 4.1 General requirements for insurance intermediaries and insurers

FEES 2.3 Relieving Provisions

As Published: 2006

FEES 2.3 Relieving Provisions