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PDCOB 12.6 User testing

PDCOB 12.6.1R

1The user testing referred to in PDCOB 12.3.1R(2) must be designed to ensure that the nature of the post-view services is capable of being easily understood and easily used and is not likely to mislead or confuse customers.

PDCOB 12.6.2R

1Where user testing identifies deficiencies in post-view services and/or how they are presented, or improvements which should be made, the firm must make changes to the post-view services to remedy such deficiencies or make such improvements.

PDCOB 12.6.3G

1A firm should consider whether further user testing is necessary when a material change has been made to any post-view services which it provides.