PDCOB 12.5 Disclosures to be provided to customers in relation to post-view services
1A firm must ensure that any offer for post-view services is accompanied by prominent information which:
- (1)
explains the nature and purpose of the post-view service;
- (2)
explains the limitations of the post-view service;
- (3)
explains how customers can raise a query or complaint about the post-view service; and
- (4)
includes the messages required under PDCOB 5.5.
1In order to ensure that the nature of the post-view service is not misleading and is capable of being understood by customers, a firm should consider including information which:
- (1)
ensures that customers do not perceive post-view services as giving them guarantees of what their pension(s) will be worth in retirement;
- (2)
ensures that customers do not perceive post-view services as giving them personal recommendations; and
- (3)
where relevant, explains the assumptions underpinning modellers, projections, calculations or similar.