1. (G

   FSA Website:www.fsa.gov.uk

2. (A)

   Mortgage and general insurance home page:www.fsa.gov.uk/mgi

3. (B)

   Mortgage and general insurance enquiries: by email at fsaenquiries@mgi.fsa.gov.uk or by telephone 0845 6055525

4. (C)

   Handbook orders: online at www.tso.co.uk/bookshop

5. (D)

   Handbook subscriptions and amendments helpline: 0845 608 2372

6. (E)

   Technical queries on the CD-ROM: fsa@techindex.co.uk or 0134 440 4457

7. (F)

   Other comments on the CD-ROM contents:cdhelp@fsa.gov.uk

The FSA Website is an essential resource for firms and provides fully updated information and help. Clicking on 'Firms' and then 'Handbook' gives you access to the full FSA Handbook (though, as explained in Part I, paras 2.2.2 to 2.2.4, not all our rules that apply to mortgage and insurance intermediaries have yet been incorporated into the Handbook). You will also be able to gain access to the Reader's Guide, Tables of Derivation and Destination for FSA Rules, Forms and Pance Notes. Our website will also include information on periodic Fees for mortgage and insurance intermediaries once these have been published.

Clicking on 'Industry Help' gives you access to information on a range of topics that are relevant to firms. The Act may also be accessed from our website, under Industry Help.

Clicking on 'What We Do' shows an explanation of the functions of different parts of the FSA.

The FSA Register is also on the website (www.fsa.gov.uk/register). It lists the permission of every FSA authorised firm and the controlled functions allocated to every registered individual.

There is also an area of our website specifically dedicated to mortgage and general insurance regulation -www.fsa.gov.uk/mgi. This includes a series of factsheets, answers to frequently asked questions, details of mortgage and general insurance publications, information about the authorisation process, details of workshops, seminars and other training events, plus other information that you might find useful.

If your firm is considering whether to apply for FSA authorisation for the first time you should refer to the Application Pack and Guidance. You can view this online at www.fsa.gov.uk/mgi/applying_for_authorisations.html where you can also register to receive a personalised Application Pack for your firm. Alternatively you can order a copy of the Application Pack by telephoning 0845 6055525.

Any queries about approved persons should be directed to the Contact Centre by email at fsaenquiries@mgi.fsa.gov.uk or by telephoning 0845 6055525.

For invoice calculation, tariff data and payment queries including moving to direct debit, contact the Fees Helpline by email: fsafees@fsa.gov.uk or telephone 020 7066 1888. You can also write to The Revenue Department, Finance and Business Planning at the FSA.

The Contact Centre provides a dedicated helpline for firms that will be supervised within High Street Firms Division. This is where you should direct any queries relating to mortgage and general insurance regulation, including enquiries about the authorisation process and how to complete the application form. You can reach the Contact Centre by email at fsaenquiries@mgi.fsa.gov.uk or by telephoning 0845 6055525.

For queries about payment and accounts for the FOS annual levy, contact the FOS by email: levy@financial-ombudsman.org.uk or telephone 020 7964 1222.

For informal advice and guidance on ombudsman procedures, policy and decisions - contact the technical advice desk by email: technical.advice@financial-ombudsman.org.uk or telephone 020 7964 1400.

Contact by email: enquiries@fscs.org.uk or telephone 020 7892 7300.