To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).
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MCOB 13.3 Dealing fairly with customers in arrears: policy and procedures
Chapter: Arrears and repossessionsArrears and repossessions: regulated mortgage contracts and home purchase plans
Effective Date: 31st October 2004
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MCOB 13.2 Purpose
Chapter: Arrears and repossessionsArrears and repossessions: regulated mortgage contracts and home purchase plans
Effective Date: 31st October 2004
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MCOB 13.4 Arrears: provision of information to the customer
Chapter: Arrears and repossessionsArrears and repossessions: regulated mortgage contracts and home purchase plans
Effective Date: 31st October 2004
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MCOB 13.6 Repossessions
Chapter: Arrears and repossessionsArrears and repossessions: regulated mortgage contracts and home purchase plans
Effective Date: 31st October 2004
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MCOB 6.5 Information to be provided in the offer document or separately
Chapter: Disclosure at the offer stage
Effective Date: 31st October 2004
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MCOB 5.6 Content of illustrations
Chapter: Pre-application disclosure
Effective Date: 19th February 2004
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MCOB 9.7 Disclosure at the start of the contract
Chapter: Lifetime Mortgage: product disclosure2006/45Equity release: product disclosure
Effective Date: 31st October 2004
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MCOB 5.4 Illustrations: general
Chapter: Pre-application disclosure
Effective Date: 19th February 2004
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MCOB 7.5 Statements
Chapter: Disclosure at start of contract and after sale
Effective Date: 19th February 2004
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MCOB 1.2 General application: who? what?
Chapter: Application and purpose
Effective Date: 31st October 2004
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MCOB 2.7 Application to electronic media and distance communications
Chapter: Conduct of business standards: general
Effective Date: 19th February 2004
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MCOB 13.1 Application
Chapter: Arrears and repossessionsArrears and repossessions: regulated mortgage contracts and home purchase plans
Effective Date: 31st October 2004
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COB 11.2 Relationship with the scheme
Chapter: Trustee and depositary activities
Effective Date: 17th July 2003
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MCOB 6.4 Content of the offer document
Chapter: Disclosure at the offer stage
Effective Date: 19th February 2004
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MCOB 9.4 Content of illustrations
Chapter: Lifetime Mortgage: product disclosure2006/45Equity release: product disclosure
Effective Date: 19th February 2004
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MCOB 13.5 Dealing with a customer in arrears or with a mortgage shortfall debt
Chapter: Arrears and repossessionsArrears and repossessions: regulated mortgage contracts and home purchase plans
Effective Date: 31st October 2004
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MCOB 5.5 Provision of illustrations
Chapter: Pre-application disclosure
Effective Date: 31st October 2004
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MCOB 7.4 Disclosure at the start of the contract
Chapter: Disclosure at start of contract and after sale
Effective Date: 19th February 2004
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DISP App 1.6 Criteria for determining complaints
Chapter: Relevant Existing ComplaintsHandling Mortgage Endowment Complaints
Effective Date: 18th November 2004